Car Wash Investor Guide

Attendant Labour

Your carwash should be attended on a daily basis. Because cleaning is
the attendant's primary responsibility, it is recommended that the
wash be visited at least twice per day and more often on busy days.

There is an industry wide trend towards attending Self-service washes
for extended hours, usually six to ten hours per day. Many operators
now have full time attendants. In addition to keeping the wash clean
the attendant can assist customers with questions and complaints,
monitor the wash functions for quality control and provide "peace of
mind" for your customers.

Attendants are necessary for successful automatic and Self-service
combined facilities, and there is strong evidence that attended washes
do more business than unattended ones.

Next Section: Equipment Considerations

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